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HELP DESK AND SUPPORT NETWORK - RAINWATER HARVESTING, GROUND WATER RECHARGE AND WATER
MANAGEMENT PROGRAMME FOR BANGALORE CITY
Government of
Karnataka realized the importance of harvesting rainwater and as a first
step through BWSSB, RWH has been made mandatory for most of the properties
in Bangalore effective from November 2009.
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KSCST
with the support of BWSSB has established RWH Helpdesk at KSCST in Indian
Institute of Science campus and also at Rainwater Harvesting theme park in
Jayanagar Bangalore. This 1.5 acre park on 40th Cross in Jayanagar V
Block, demonstrates all techniques of harvesting rainwater. It has 26
working models on rainwater harvesting, ground water recharge and water
conservation. The Theme park established by KSCST is the first of its kind
in the country, to address frequently asked questions on rainwater
harvesting, water collecting systems, filtration and storage systems and
groundwater recharge methods.
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The helpdesk primarily
aims at training the stake holders such as architects, engineers,
contractors, plumbers, masons, etc within Bangalore city through several
Training Programmes. Awareness Camps are arranged to bring in awareness
among the general public regarding Rainwater Harvesting. Information on
technical details of RWH and ground water recharge are being provided at
RWH helpdesk for those who visit KSCST or contact through telephone, web
and email.
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Skill development
programme to train Architects, Engineers and Plumbing contractors for
hands on training and rainwater harvesting project planning are being
conducted every month. Since inception 71 training programmes are
conducted till date and around 1,800 trained personals are offering their
services.
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People seeking
assistance regarding Rainwater Harvesting (RWH) visit RWH helpdesk at
KSCST regularly. Around 20,100 students and teachers from 331 schools and
2,850 students and lecturers from 109 colleges in and around Bengaluru
visited Helpdesk at Sir M Visvesvaraiah Rainwater Harvesting Theme Park,
Jayanagar. Over 33,000 people have visited RWH helpdesks at KSCST and RWH
Themepark till date. They are given practical demonstration with the
working models and RWH system at KSCST office by the helpdesk engineers.
Feedback from the visitors to the Helpdesk are being collected regularly
and analysed for improving the effectiveness of the programme.
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Phone-in queries
regarding RWH are being attended appropriately through the helpline
numbers: 080 23341652, 080 23348848, 080 23348849 and 080 26653666 at
Jayanagar. RWH Theme Park. Around 3000 queries are answered by helpdesk
engineers. Various types of questions are convincingly answered. Citizens
are also helped to get the contacts of respective plumbers and contractors
in their area who execute RWH works. Emails and web enquiries are answered
regularly.
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Print and electronic
media (News papers, TV, Radio etc.) presented several articles in concern
with RWH and RWH Helpdesk activities.
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RWH
helpdesk at KSCST has emerged as one stop solution and an effort of the
Council to conserve water in the city of Bangalore. Rainwater Harvesting
is one of the prioritized projects of KSCST and an important measure to
mitigate water scarcity and augment existing water supply.
Monthly
Progress of RWH Helpdesk
Dr.
U. T. Vijay
Chief Scientific Officer and Principal Investigator - RWH
Karnataka State Council for Science and
Technology (KSCST)
Indian
Institute of Science Campus, Bengaluru - 560 012
Phone : 080 2334 1652, 2334
8848, 2334 8849
E-mail :
utv@kscst.iisc.ernet.in,
rwhcell@kscst.iisc.ernet.in
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